Terms and conditions

1. Legal Status

1.1 License Number

Casino Calzone operates under license numbers issued by the United Kingdom Gambling Commission (UKGC) and the Malta Gaming Authority (MGA).

1.2 Issuing Authority

The licenses are issued by the United Kingdom Gambling Commission and the Malta Gaming Authority, both of which maintain stringent standards for player protection, anti-money laundering protocols, and technical compliance.

1.3 Jurisdiction

The primary operational jurisdiction is Malta, with oversight from the UKGC for activities previously accessible in the United Kingdom. As an offshore site, Casino Calzone is not regulated by any local Canadian authorities.

1.4 Allowed to Operate in Canada

Casino Calzone accepts Canadian residents as players, conforming to international licensing standards, including anti-money laundering and player verification practices.

2. Registration and Login Process

2.1 Step-by-Step Process

To register an account, users must:

1. Visit the Casino Calzone website.
2. Click on “Sign Up”.
3. Provide an email address, mobile number, password, and select CAD as the currency.
4. Enter full name, address, and date of birth, confirming a minimum age of 19 (or provincial equivalent).
5. Accept the Terms and Conditions and privacy policy.
6. Verify the email by clicking on the provided link.
7. Log into the account, set deposit limits, and enable two-factor authentication if desired before making a deposit.

2.2 Is KYC/ID Verification Required

Yes, Casino Calzone implements Know Your Customer (KYC) checks. Players must provide a valid photo ID, proof of address, and, for substantial withdrawals, proof of the payment method used.

2.3 Time to Activate Account

Basic account activation takes a few minutes upon email verification. Complete verification may take between a few hours to 24 hours after submission of necessary documents.

2.4 Terms of registrations (minimum age, one account per user, and restricted countries)

The minimum age for registration is 19 years. Each player is permitted only one account. Players from specific restricted jurisdictions, including the USA, are not allowed to register.

3. Games and Software Providers

3.1 Top Games

The casino offers popular titles such as "Starburst", "Book of Dead", "Gonzo’s Quest Megaways", "Lightning Roulette", and "Immortal Romance".

3.2 Software Providers

Casino Calzone features a variety of software providers, including NetEnt, Play’n GO, Microgaming, Evolution, Red Tiger, Yggdrasil, and Quickspin.

3.3 Total Game Count

The platform hosts a total of approximately 1,000 to 1,500 titles, including slots, jackpots, and live dealer options.

3.4 Game Categories

Game categories include video slots, classic slots, table games, live dealer options, and instant-win games, excluding provably fair crypto games.

3.5 Licensing of Providers & Provably Fair

The games provided are licensed and regulated under appropriate gaming laws, with RNGs tested for fairness by third-party auditors.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)

New players may receive a welcome bonus of 100% up to 300 CAD on their first deposit along with 100 free spins.

4.2 Welcome offers specific to Canada

Welcome bonuses for Canadian players are denominated in CAD and align with local payment methods.

4.3 Process of activation for Welcome Bonus

Players must register, make a qualifying deposit, and enter a promotional code to activate the welcome bonus.

4.4 Wagering Requirements

The welcome bonus is subject to 35x wagering requirements, while winnings from free spins are subject to 40x wagering.

4.5 Time Limits

Wagering requirements for welcome bonuses must be met within a set period. Free spins usually expire within 48–72 hours.

4.6 Recurring Promotions

Players may participate in weekly reload bonuses, cashback offers, and tournaments as outlined in promotional communications.

4.7 Cashback Offers

Cashback offers may be available as a percentage of net losses, with applicable wagering requirements.

4.8 Reload Bonuses (list any available)

Promotional reload bonuses may be offered that are subject to specific terms regarding minimum deposit and wagering.

4.9 Free Spins Bonuses

Free spins are provided with certain deposits and come with associated wagering conditions.

4.10 General Bonus Terms and Conditions

Only one bonus can be active at any time. Certain payment methods may be excluded from bonus eligibility.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

A multi-tier loyalty program is available, providing rewards based on real-money wagering through a points system.

5.2 How to Qualify

Players can qualify for VIP status through their gaming activity and by reaching defined thresholds.

5.3 Loyalty Program Description

The loyalty program features a points-based system with associated rewards, allowing players to redeem points for various benefits.

5.4 Loyalty Program Rules

Rules for points accrual and redemption, as well as expirations, are outlined in the loyalty program's specific terms.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees)

Deposits can be made using various methods, typically instant and with a minimum requirement ranging from 10 to 20 CAD.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)

Withdrawals may be processed through specified payment methods with minimum withdrawal limits set between 10 to 20 CAD.

6.3 Crypto payment options

Currently, Casino Calzone primarily supports fiat transactions and does not explicitly promote cryptocurrency options.

6.4 Geo-availability & Canada specifics

Payment methods available to Canadian players include Interac and other specified options while noting any geo-restrictions.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

Bonuses come with specific wagering requirements, restrictions, and maximum bet limits outlined in the bonus terms.

7.2 Deposit Limits

Players can set personal deposit limits that align with responsible gambling guidelines.

7.3 Withdrawal Limits

Withdrawal limits are in place, often set at a maximum per week, with variations depending on the chosen payment method.

7.4 Account Restrictions

Only one active account is permitted per player; suspicious activity may result in account suspension.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android)

Casino Calzone may offer a mobile platform accessible via standard web browsers without the necessity of a dedicated app.

8.2 Mobile Browser Optimization

The website is optimized for mobile browsing and features a responsive design for easy navigation.

8.3 User Experience and Speed on Mobile

Mobile gameplay is optimized for quick loading times and user-friendly navigation.

8.4 Process of registration on mobile

The registration process on mobile is consistent with the desktop procedure but adapted for mobile functionality.

9. Security and Fair Play

9.1 SSL & Encryption Standards

Casino Calzone employs industry-standard SSL encryption to ensure the security of user data.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs)

The fairness of games is assured through the use of certified RNG technologies.

9.3 Customer Support (Channels, Response Time)

Customer support is available through various channels, aiming for quick response times.

9.4 Support Availability (Hours, Languages)

Support operates 24/7 in English and may offer additional language support depending on staffing.

9.5 DDoS and Firewall Protection

The platform employs advanced DDoS protection and firewall measures to maintain security standards.

9.6 Provably Fair Systems

The casino does not provide a separate "provably fair" audit system; fairness is ensured through certified RNGs and regulatory compliance.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Casino Calzone provides various tools to promote responsible gambling, including deposit limits and self-exclusion options.

10.2 Session reminders or loss limits

Players may set reminders and loss limits to help manage their gambling activity.

10.3 Links to Support Organizations

Links to responsible gambling organizations are offered to assist players seeking support.

10.4 Differences from Canada-specific standards

As an offshore casino, Casino Calzone's protocols may differ from local Canadian regulatory standards but align with international responsible gambling practices.